London Ferry support

Contact

Questions, problems or ideas: email hello@fontainegreene.com. Please include your iPhone model and what you were doing when the problem happened.

River buses

London Ferry shows Uber Boat by Thames Clippers routes RB1, RB4 (the Canary Wharf – Rotherhithe ferry) and RB6 using TfL's live data. Save piers to see their next boats on Home, plan a journey between two piers, and follow up to five piers for alerts during your refresh windows. Where TfL has no live predictions (for example RB4), the app shows the published timetable and labels it "Timetable". Boat positions on the map are estimated from arrival times, not GPS.

Common questions

How do I remove a saved pier?

On Home, tap Edit next to Your piers, or tap the star on the pier's page.

Why doesn't the app update on its own all day?

To keep it fast and affordable, the app checks automatically only inside your auto-refresh windows (Settings, Auto-refresh windows; by default Morning 07:00 to 08:30 and Evening 16:00 to 18:00). You can rename them. At other times, tap Refresh.

Why does it say "Closed overnight"?

The Woolwich Ferry runs from 06:00 to 22:00, so the app doesn't check it between 22:00 and 06:00.

I'm not getting alerts

Check that notifications are allowed for London Ferry in iOS Settings, and that Settings, Notifications in the app is switched on. Alerts only arrive inside your refresh windows.

My drive time looks wrong

Drive time is shown for the terminal on your side of the river. The terminal across the river is a long drive by road, so its card tells you to use the other one. Drive time updates at most every five minutes.

The estimate seems off

Estimates are a guide. Disruptions such as one-boat service, breakdowns or accidents can change waits quickly. You can help by tapping Log a crossing after you cross. Always follow signs and staff at the terminal.

How do reports and rooms work?

Open the Community tab, choose a service and tap Post a report, saying which terminal or pier you're at. Reports show for a day. Rooms are for short chats about each service. Tap Still happening to confirm one. If a post or a person breaks the community rules, tap Report: it goes to our moderators, who can remove posts and block people. Block hides someone on your iPhone straight away. To send us an idea, tap Send a suggestion in Community. You get a random username, which you can change in Settings, Community.

Tips

London Ferry is free. If it saves you time you can leave an optional tip in the Tip tab. Tips don't unlock anything; everything in the app stays free for everyone. To ask about a tip, contact Apple via reportaproblem.apple.com or email us.

Privacy

London Ferry has no accounts and no tracking. Read the privacy policy.

Data sources

Powered by TfL Open Data. Contains OS data © Crown copyright and database rights 2016 and Geomni UK Map data © and database rights [2019]. Drive times and road traffic from Google Maps. Walking times from Apple Maps.