Community rules

What reports are for

Reports help other travellers: a long queue, one boat running, a breakdown, a delay, or that everything is clear. Keep them short, accurate and about the service.

Please don't

• Post anything abusive, threatening, hateful, sexual or discriminatory.
• Name, describe or share photos or details of other people, staff or vehicles (including number plates).
• Post false reports, spam, adverts or links.
• Use the app while driving. Post only when parked or as a passenger.
• Use it to report emergencies. Call 999 in an emergency.

How we keep it safe

• Notes and usernames are filtered for offensive words.
• Tap Report on a post or on the person who wrote it, and say why. It goes to our moderators' queue. A post reported by three people is hidden straight away while we review it.
• Tap Block to stop seeing someone's reports on your iPhone.
• Usernames, reports and messages can't contain swearing, slurs, abuse or links. They're checked before they're posted.
• Only London Ferry's moderators create rooms. We may remove posts, stop an install from posting, and block the network address it posted from, without notice, if these rules are broken.
• There are limits on how often you can post.

To raise a concern about a report or a decision, email hello@fontainegreene.com. We aim to reply within 2 working days.